Digital accessibility
Accessibility Statement
This accessibility statement applies to the website www.cocoon-hotels.com, as well as to the digital services and booking options provided by Cocoon Hotels via this site.
Our aim is to ensure that all guests have the easiest possible and equal access to information, services and booking options – regardless of their individual physical or technical circumstances.
1. Service provider
Eckelmann Service GmbH
Kestermannstraße 3b
82031 Grünwald
Telephone: +49 (0) 89 59993997
Email: mail@cocoon-hotels.de
2. Legal basis and target standard
As a provider of an e-commerce service within the meaning of the Act on Strengthening Accessibility (BFSG), we are obliged to ensure that our website and booking process are accessible. The BFSG transposes the European Accessibility Act (Directive (EU) 2019/882) into German law.
We have adopted the Web Content Accessibility Guidelines (WCAG) 2.2, Conformity Level AA, as our technical target standard. In doing so, we are deliberately aiming for a higher standard than WCAG version 2.1 AA – which is currently formally binding via the harmonised standard EN 301 549 – in order to meet future requirements at an early stage.
3. Status of compliance with the requirements
The website is currently partially compliant with the requirements mentioned.
This assessment is based on an external technical audit (testing methods: Google PageSpeed Insights, WAVE, Screaming Frog), carried out on 31 March 2026. The issues identified during the audit are being addressed gradually as part of ongoing development and are summarised below.
4. Non-accessible content
Based on the audit carried out on 31 March 2026, there are currently still limitations, particularly in the following areas:
| Topic | Description | Status |
|---|---|---|
| Labelling of controls | Some buttons do not yet have clear and consistent labels, which means that screen readers may not always be able to identify their function. | In progress |
| Heading structure | In some cases, headings are empty or are not used in the correct hierarchical order, making navigation with assistive technologies more difficult. | In progress |
| Colour contrast | Some text areas do not yet fully meet the required contrast ratios and may therefore be more difficult to read. | In progress |
| Alternative text for images | Complete alternative text is currently missing for some images (approximately 357), which means that their content is only partially accessible to screen reader users. | In progress |
| Responsive display | At certain screen sizes, some content may still overlap or be cut off. | In progress |
| Click and touch target sizes | Some controls are still too small or positioned too close together, making them more difficult to use on mobile devices and for users with motor impairments. | In progress |
| Link text | Some link text does not yet clearly indicate the destination or purpose of the link. | In progress |
| Form fields | Not all form fields are currently labelled clearly or correctly associated with their labels for screen readers. | In progress |
5. Ongoing improvements
The issues identified in the audit will be addressed in order of priority. The key changes are scheduled to be implemented by 31 December 2026. When carrying out relaunches, functional updates and adding new content, we take digital accessibility requirements into account from the outset.
6. Feedback on accessibility
If you notice any accessibility issues on our website or experience difficulties using it, we would appreciate your feedback.
Please let us know, if possible:
- the page or URL in question
- the nature of the barrier
- the device you are using
- the browser you are using
- any assistive technology you are using (e.g. screen reader)
Contact:
Cocoon Hotels
Email: marketing@cocoon-hotels.de
7. Conciliation proceedings
If you are not satisfied with our response, you may also – and independently of any complaint to the market surveillance authority – contact the conciliation body established under the Disability Equality Act (BGG). The conciliation procedure is free of charge for you.
Conciliation body established under the Disability Equality Act (BGG) at the Federal Government Commissioner for Matters relating to People with Disabilities
Mauerstraße 53, 10117 Berlin
Telephone: +49 (0)30 18527-2805
Email: info@schlichtungsstelle-bgg.de
Website: www.schlichtungsstelle-bgg.de
8. Market Surveillance Authority
If you do not receive a satisfactory response to your messages or enquiries regarding accessibility, you can contact the relevant market surveillance authority.
State Market Surveillance Authority for the Accessibility of Products and Services (MLBF)
Carl-Miller-Straße 6, 39112 Magdeburg
Email: kontakt@mlbf-barrierefrei.de
Telephone: +49 391 289 230 23
Website: www.mlbf-barrierefrei.de
9. Date of the declaration
This statement was drawn up on 24 August 2026 and is regularly reviewed and updated.